Your partner for high-end apps
Improve your business with open and dynamic mobile apps that run cross platforms. No longer be bound to web and responsive designs. We think free, we think mobile
Making your customer interactions effective and efficient thanks to comprehensive user-friendly tools that are tightly integrated with your legacy system.
GWT is Europe's number 1 web-toolbar on Genesys. The Genesys Web Toolbar (GWT) is a multichannel agent desktop solution, allowing the agent to receive and handle a variety of multimedia interactions in one single interface. GWT is a unique product that simplifies the work of an agent drastically.
Our engineers keep in touch with new trends and developments and insist on sharing this with you whenever relevant. After all, we live in a sharing economy these days.
As one of Belgian’s main providers for Internet, telephone, mobile and television, Telenet was looking for a new and innovative way to interact with its customers.
The main idea was to find an adequate alternative for the classic IVR-systems.
Peter is responsible for the day-to-day operations at ideal systems such as project and service delivery, finance, sales, marketing and administration. He is passionate about swimming and triatlon and loves to travel and discover the world.
Dirk is Chief Technology Officer and co-founder of ideal systems. Dirk is in charge of all research activities related to ideal systems products.
Koen Verhaegen is Service Delivery Manager and partner at ideal systems. Koen is in charge of the entire life cycle of ideal systems' implementation projects. Since joining ideal systems in 2000, he was involved in a large number of CRM and CTI projects and managed ideal systems' Nordic branch from Stockholm.
Ben Cassiman is business liaison for mobile initiatives in EMEA. Circling IT environments for over 20 years, Ben is very much in the know of the lay-of-the-land and recent developments when it comes to mobile.
Herman Rombauts is responsible for the European development activities and product solution sales. Herman joined ideal systems in 2003 as Business Development Manager and Partner. Previously he was working for CSC and HP as account manager for large accounts.