| New product suite launched: Mobile Solutions
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Already over 30% of all European mobile phones are smartphones and the percentage is still rapidly increasing. Mobile internet access has turned into a commodity, thanks to cheap 3G rates and Wi-Fi hotspot sharing. As a customer service provider, how can you prepare for the evolution from customer contact into mobile customer contact? Check out our Mobile Solutions, a powerful way to make apps for customer service.
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 iWantHelp is a cool mobile application that empowers you to contact the major customer services in a new revolutionary way. Use your smartphone to select the company you want to contact, visually indicate the reason for your contact, add enriched data, and select the most suitable communcation channel.
Listening to boring and time-consuming voice prompts are history. iWantHelp provides cutting-edge features such as wait-time indication, call-back scheduling, self-services and real-time messaging. It even allows the use of QR codes to immediately initiate calls, while your account number, invoice number and other rich data are sent over the internet. Enjoy the pictures of the launch event
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In 2012, ideal systems celebrated its 15th anniversary. We are proud to have become a trusted partner of a large number of European blue chip businesses.
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| ISSP, Our Support Offering
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 Come and get to know our ISSP (ideal systems Support Proposal) story. It's all about delivering an exceptional service in a comprehensive and transparent way. Our ISSP support services are a complete set of Service Delivery blocks that manage all your demands concerning Incident handling, Change and Configuration management, Preventive Maintenance and on-site support services. All of that is guarded by clearly defined SLAs and reported on a monthly or bi-monthly basis.
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| Europe’s number one Web toolbar on Genesys
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GWT is a unique product that simplifies the work of an agent drastically. It is designed to deliver the customer interaction or business task to the agent's desktop and empower the agent to efficiently manage his workload. Capacity rules define which and how many interactions an agent can handle. Personalized KPIs ensure that each agent is valued according to his own capacity levels.
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