| New product suite launched: Mobile Solutions |
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Over 30% of all European mobile phones are smartphones. Mobile internet access has turned into a commodity, thanks to cheap 3G rates and Wi-Fi hotspot sharing. As a customer service provider, how can you prepare for the evolution from customer contact into mobile customer contact? Check out our Mobile Solutions, a powerful way to make apps for customer service.
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| ISSP, Our Support Offering |
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|  Come and get to know our ISSP (ideal systems Support Proposal) story. It's all about delivering an exceptional service in a comprehensive and transparent way. Our ISSP support services are a complete set of Service Delivery blocks that manage all your demands concerning Incident handling, Change and Configuration management, Preventive Maintenance and on-site support services. All of that is guarded by clearly defined SLAs and reported on a monthly or bi-monthly basis.
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| Next to the implementation and customization services for our own products, we have a team of highly qualified technical and functional consultants specialized in implementation projects of CRM and CTI with a strong focus on customer care and service delivery contexts (ticketing, help desk, ...).
We are a high ranked partner for Amdocs CRM.
Click here for a customer success story |
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| ideal systems delivers implementation services for the Genesys Solutions. The mission of Genesys, an Alcatel-Lucent company, is to be the leading supplier of Enterprise software and best practices that enable best-in-class customer service.
Whether it’s managing customer interactions with the contact center, over the Web, or using smartphones, the Genesys software suite dynamically connects customers with the right resources ― self-service or assisted service ― to fulfill customer requests, optimize customer care goals, and efficiently
use resources.
ideal systems has the qualified and certified consultants that can help make your Genesys project a success. |
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Services
