COVID-19 has a major impact on our world, our society, and how we work and run our businesses. Sadly many companies in our line of business are currently struggling to maintain business continuity. We, at Ideal Systems, recognize that amidst this growing global health crisis, we can do more — and we want our customers and partners to know we’re here to support them. As such we have decided to immediately join the Genesys Rapid Response program and extend our Mobile Office for Genesys Cloud Free Trial from 30 days to 90 days to help companies in urgent need. Using Mobile Office many companies can benefit from our technology to rapidly enable a remote workforce and to maintain their contact centre services by delivering customer interactions to the mobile devices of their agents. It offers the same omnichannel experience as a regular agent desktop, and because our Office Server is hosted in the cloud there is no impact on infrastructure. You literally only need a mobile device and you’re set to go. Mobile Office is available on iOS and Android and supports both smartphones and tablets. Check out the Genesys AppFoundry and reach out today to get started. Our team is here to answer your questions.
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