With OfficeConnect for Teams, all enterprises who use Genesys for their Customer Interactions and at the same time rely on Microsoft Teams for their Corporate Communications, can now easily blend both using the same Unified Communications platform. It seemlessly connects both worlds by merging flexible customer engagement and collaboration features in an easy and convenient way, without the need of a separate Agent Desktop application.
The benefit is manifold, complementing and combining Teams messaging and collaboration features with the intuitive interaction handling and extensive routing functions of Genesys, all from your preferred Unified Communication platform.
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