Web Office X (WOX) is the first Omnichannel Agent Desktop solution available for all Genesys platforms: Genesys Cloud, Genesys Engage as well as PureConnect. With its clean widget-driven and intuitive web-based interface we offer agents easy control and full flexibility over their interactions.
It offers the same secure connect-from-anywhere principle as Mobile Office, and even supports a hot switch function between both applications allowing agents to switch between devices while ongoing interactions are taking place. How cool is that!?
WOX can be used as stand-alone desktop or can be seamlessly integrated with your legacy or CRM systems. WOX requires zero install and is the perfect unified solution for your Contact Centers, Branch Offices, Back-offices, 3rd Party CCs, Home or Expert Workers, …
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