Prepare your Contact Centre for unforeseen circumstances

04/03/2020

Your contact centre and customer services are undeniably an important part of your business. But would your contact centre be able to continue to operate in the event of a critical disaster, or a health alert, or other unforeseen calamities… Or would it be forced to stop its activity? To what extent would something like this affect your business? How would it redefine the rules of interacting with your company? Many questions come to mind during unforeseen or extraordinary circumstances. If you are an employer should you not begin thinking about how to reorganize your contact centre and agent workforce?

Many of the day-to-day activities of workers could be transferred to a remote environment. However for your contact centre and its agents this is a different story. The mindset is that contact centres are bounded to your company’s infrastructure and proprietary software. However with Mobile Office and Web Office for Genesys we provide you the technology to easily and safely extend your contact centre services to any remote environment. More and more companies around the world are taking advantage of our technologies. Not only to address unforeseen circumstances, but also to streamline their operations, provide improved customer service, decrease contact centre costs, and increase agent retention and job satisfaction. Being able to create a workplace that welcomes and encourages working from home, remotely, flexibly, is certainly the way regular daily life will become more and more.

So why not consider a time like this to test that context? Contact us know to learn more about our Mobile Office and Web Office solution.

Prepare your Contact Centre for unforeseen circumstances
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