Customers demand excellent services. The agent’s expertise and empowerment is undoubtedly key to providing an impeccable customer experience. It makes perfect sense to address specific service requests or sales opportunities or questions from high-value customers, to the best placed person within your organization. With Mobile Office for Genesys you now provide your employees the means to easily blend-in these valuable calls, web chats, campaigns, or even work items, with the rest of their activities.
Who are these mobile agents? Field engineers, account managers, store managers, branch officers, back-office personnel, part-time or remote agents, or even team leaders, anyone can now handle customer interactions, in the most innovative, intuitive and efficient way, anywhere and anytime, without losing the ability to manage and monitor the interaction.
Mobile Office for Genesys is an advanced mobile agent desktop solution on smartphone and tablet, fully integrated with and extending the reach of Genesys PureEngage and PureCloud to all your knowledge workers and company’s branches.