OFFICECONNECT for CISCO JABBER

Improve Customer Engagement

Interconnect

With OfficeConnect for Cisco Jabber, all enterprises who use Genesys and at the same time rely on Cisco Jabber for their corporate communication, can now easily connect both worlds, adding flexible customer engagement and collaboration features to their unified communication platform in an easy and convenient way, without the need of an additional Agent Desktop application.

The benefit is manifold, complementing and combining Cisco Jabber Messaging and Collaboration features with the extensive interaction routing functions of Genesys, all from a single application.

Single User Interface

Clientless
OfficeConnect for Cisco Jabber is a clientless and server-side connector. It is for enterprises who have a Cisco Jabber environment and who are looking for a flexible and easy way to route Genesys voice interactions to available Cisco Jabber endpoints, but don’t want to add the complexity of using an additional Genesys Agent Desktop.

Agent Presence
User sessions and agent presence within Cisco Jabber are seemlessly monitored. Logging in or out, changing agent states are automatically synchronized towards Genesys.

Easy Installation
All you have to do is install the OfficeConnect for Cisco Jabber connector on your server, perform some basic configurations and you are set to go. Labour intensive client installations are not required.

OfficeConnect for Cisco Jabber

Scalable light-weight connector for Genesys PurgeEngage

Manage Genesys voice interactions within Cisco Jabber client

No extra Genesys Agent Desktop required

Seemless synchronization of agent presence information

Server-side session management and monitoring

Easy installation, simple configuration

High-performance 3-tier architecture

Find us in Genesys AppFoundry

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