Single User Interface
OfficeConnect for Skype For Business is a clientless and server-side connector. It is for enterprises who have a Skype For Business environment and who are looking for a flexible and easy way to route Genesys voice interactions to available Skype For Business endpoints, but don’t want to add the complexity of using an additional Genesys Agent Desktop.
User sessions and agent presence within Skype For Business are seemlessly monitored. Logging in or out, changing agent states are automatically synchronized towards Genesys.
All you have to do is install the OfficeConnect for Skype For Business connector on your server, perform some basic configurations and you are set to go. Labour intensive client installations are not required.