With OfficeConnect for Skype For Business, all enterprises who use Genesys and at the same time rely on Microsoft's Skype For Business for their corporate communication, can now easily connect both worlds, adding flexible customer engagement and collaboration features to their unified communication platform in an easy and convenient way, without the need of an additional Agent Desktop application.
The benefit is manifold, complementing and combining Skype For Business messaging and collaboration features with the extensive interaction routing functions of Genesys, all from a single application.
OfficeConnect for Skype For Business is a clientless and server-side connector. It is for enterprises who have a Skype For Business environment and who are looking for a flexible and easy way to route Genesys voice interactions to available Skype For Business endpoints, but don’t want to add the complexity of using an additional Genesys Agent Desktop.
User sessions and agent presence within Skype For Business are seemlessly monitored. Logging in or out, changing agent states are automatically synchronized towards Genesys.
All you have to do is install the OfficeConnect for Skype For Business connector on your server, perform some basic configurations and you are set to go. Labour intensive client installations are not required.
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