MiFID II and recording your mobile conversations? Yes, you can …
Recent years have not been easy for financial businesses. It started with the financial crisis in the past and continues with the disruption of the complete business today. Moreover, banks and insurance companies struggle with more and more regulations. One example is the MiFID regulation (or more precisely the MiFID II and the MiFIR regulations that became applicable as from 3 January 2018).
In short, the MiFID regulation protects consumers when buying or selling financial products. Consequently, companies must keep relevant data, relating to all orders and transactions in financial instruments, for 5 years. Hard to do knowing that such financial transactions are often done by company employees close to the customer and with simple mobile phones.
Today, with Mobile Office and Genesys, companies can record and manage their conversations with mobile devices. Mobile Office allows you to start, stop and delete recordings. Even more, it also offers you an easy interface to re-listen previous conversations. While it uses the power of your existing Genesys recording, Genesys also keeps track of all your interactions with the customer in a structured way.
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