At ideal systems we transform innovative technology into intelligent Contact Management solutions. Our Agent Desktop products are used by more than 14.000 agents in over 20 countries, equipping agents with the right tools and integrations, improving productivity levels and customer satisfaction, and reducing cost at the same time.
Web Office X (WOX) is the first Omnichannel Agent Desktop solution available for all Genesys platforms: Genesys Cloud, Genesys Engage as well as PureConnect. With its clean widget-driven and intuitive web-based interface we offer agents easy control and full flexibility over their interactions. It offers the same connect-from-anywhere principle as our Mobile Office solution, and even supports a hot switch function between both applications allowing agents to switch between devices while ongoing interactions are taking place. WOX can be used as stand-alone desktop or can be seamlessly integrated with your legacy or CRM systems. WOX requires zero install and is the perfect unified solution for your Contact Centres, Branch Offices, Back Offices, 3rd Party CCs, Home or Expert Workers, … Can't wait? Contact us now for an exclusive demo!
With OfficeConnect for Teams, all enterprises who use Genesys for their Customer Interactions and at the same time rely on Microsoft Teams for their Corporate Communications, can now easily blend both using the same unified communications platform. It seemlessly connects both worlds by merging flexible customer engagement and collaboration features in an easy and convenient way, without the need of a separate Agent Desktop application. The benefit is manifold, complementing and combining Microsoft Teams messaging and collaboration features with the intuitive interaction handling and extensive routing functions of Genesys, all from your Unified Communication platform. Contact us now for an exclusive demo!
Do you have a specific question, comment or inquiry?
Simply fill out the form and we'll get back to you soon.