Your partner in Agent Desktop solutions

At ideal systems we transform innovative technology into intelligent Contact Management solutions. Our Agent Desktop products are used by more than 14.000 agents in over 20 countries, equipping agents with the right tools and integrations, improving productivity levels and customer satisfaction, and reducing cost at the same time.

Mobile Office Mobile Office

With Mobile Office for Genesys you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. Mobile Office puts the same tools agents use in your Contact Centre onto the mobile devices of skilled employees and leads to improved first time customer resolution.

Learn more about Mobile Office

Branch Office Branch Office

Branch Office for Genesys is a lightweight multichannel Agent Desktop solution specifically designed to integrate all your branch and back-end officers into your formal Contact Centre. With Branch Office you can make optimal use of staff and their different skill sets to enhance collaboration and improve customer service.

Learn more about Branch Office

Web Office Web Office

Web Office is Europe’s N°1 web-based Agent Desktop solution for Genesys. It allows Contact Centre agents to efficiently manage multichannel interactions in one single and intuitive interface, seamless integrated with your key back-end systems. Its unique web-based approach offers easy agent application deployment.

Learn more about Web office

Some of our Customers

Belastingsdienst
Communigate
Dalkia
NN
Banque Populaire
FDJ
Groupama
SFR
Swedbank
Sony
Orange
Proximus
Credit Agricole
Telenet Support – A mobile case by Ideal Systems

News & Events

CX18 conference in Nashville

CX18 conference in Nashville

 ideal systems will attend the CX18 conference on May 1-4 in Nashville, Tennessee. CX18 brings together the experts and technologies […]
Is your omni-channel strategy really covering all your channels?

Is your omni-channel strategy really covering all your channels?

 Recent years omni-channel has been a hot trend and topic in customer contact discussions. Many companies have struggled to implement […]
What if the best agent is not an agent?

What if the best agent is not an agent?

 Today, companies have access to a large amount of data that provides customer interaction insights across all channels. Think about […]

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