Your partner in Contact Management solutions

With Mobile Office for Genesys you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. Mobile Office puts the same tools agents use in your Contact Centre onto the mobile devices of skilled employees. It leads to improved first time customer resolution and allows you to finally monitor and manage all customer interations using your same Genesys solution.

Web Office is Europe’s N°1 web-based Agent Desktop solution for Genesys. It seamlessly integrates and connects Contact Centres, Branch Networks, Advisors and other Staffers all by leveraging the same Genesys solution. It allows you to efficiently manage multichannel interactions in a unique widget driven and intuitive interface, securely integrated with your key CRM and back-end systems.

Mobile Connect is a pay-as-you-go service solution seamlessly integrated with Amazon Connect, offering multi-channel blending of PSTN and WebRTC calls, as well as chat and task interactions. Mobile Connect is an intuitive mobile replacement for Amazon's Contact Control Panel (CCP) allowing your team to connect from anywhere in the world on a secure, reliable, and highly scalable infrastructure.

Web Connect is an advanced web-based Agent Desktop solution for Amazon Connect. With its clean and intuitive widget-driven interface it offers you easy control and full flexibility over your customer’s interactions. Web Connect is an Omnichannel solution capable of handling and blending all available Amazon Connect interaction channels and can be used as stand-alone desktop or can be seamlessly integrated with your legacy or CRM systems.