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Activate the full potential of your organization with Mobile Office for Genesys

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Answer customer calls wherever you are with Mobile Connect for Amazon Connect

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Manage Interactions in a Single Web-based Interface with Web Office for Genesys

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Your partner in Contact Management solutions

At ideal systems we transform innovative technology into great Customer Service experiences. Our Contact Management products for Genesys and Amazon Connect are used by more than 14.000 agents in over 20 countries, equipping agents with the right tools and integrations, improving productivity levels and customer satisfaction, and reducing cost at the same time.

Mobile Office Mobile Office

With Mobile Office for Genesys you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. Mobile Office puts the same tools agents use in your Contact Centre onto the mobile devices of skilled employees. It leads to improved first time customer resolution and allows you to finally monitor and manage all customer interations using your same Genesys solution.

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Web Office Web Office

Web Office is Europe’s N°1 web-based Agent Desktop solution for Genesys. It seamlessly integrates and connects Contact Centres, Branch Networks, Advisors and other Staffers all by leveraging the same Genesys solution. It allows you to efficiently manage multichannel interactions in a unique widget driven and intuitive interface, securely integrated with your key CRM and back-end systems.

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Mobile Connect Mobile Connect

Mobile Connect is a pay-as-you-go service solution seamlessly integrated with Amazon Connect, offering multi-channel blending of PSTN and WebRTC calls, as well as chat and task interactions. Mobile Connect is an intuitive mobile replacement for Amazon's Contact Control Panel (CCP) allowing your team to connect from anywhere in the world on a secure, reliable, and highly scalable infrastructure.

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Web Connect Web Connect

Web Connect is an advanced web-based Agent Desktop solution for Amazon Connect. With its clean and intuitive widget-driven interface it offers you easy control and full flexibility over your customer’s interactions. Web Connect is an Omnichannel solution capable of handling and blending all available Amazon Connect interaction channels and can be used as stand-alone desktop or can be seamlessly integrated with your legacy or CRM systems.

Coming soon

Some of our Customers

Pierre & Vacances
Otpbank
Thyssenkrupp
PSAV
NN
Banque Populaire
Groupama
SFR
Swedbank
Sony
Orange
Proximus
Credit Agricole
Telenet Support – A mobile case by Ideal Systems
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