Your partner in Agent Desktop solutions

At ideal systems we transform innovative technology into intelligent Contact Management solutions. Our Agent Desktop products are used by more than 14.000 agents in over 20 countries, equipping agents with the right tools and integrations, improving productivity levels and customer satisfaction, and reducing cost at the same time.

Mobile Office Mobile Office

With Mobile Office for Genesys you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. Mobile Office puts the same tools agents use in your Contact Centre onto the mobile devices of skilled employees. It leads to improved first time customer resolution and allows you to finally monitor and manage all your customer interations using your same Genesys solution. It is intuitive and integrates with any CRM system.

Learn more about Mobile Office

Web Office Web Office

Web Office is Europe’s N°1 web-based Agent Desktop solution for Genesys. It seamlessly integrates and connects Contact Centres, Branch Networks, Advisors and other Staffers all by leveraging the same Genesys solution. It allows you to efficiently manage multichannel interactions in a unique widget driven and intuitive interface, securely integrated with your key CRM and back-end systems. Its unique web-based approach offers easy access and application deployment.

Learn more about Web office

Our brand new Web Office X for Genesys

Web Office X (WOX) is the first Omnichannel Agent Desktop solution available for all Genesys platforms: Genesys Cloud, Genesys Engage as well as PureConnect. With its clean widget-driven and intuitive web-based interface we offer agents easy control and full flexibility over their interactions. It offers the same connect-from-anywhere principle as our Mobile Office solution, and even supports a hot switch function between both applications allowing agents to switch between devices while ongoing interactions are taking place. WOX can be used as stand-alone desktop or can be seamlessly integrated with your legacy or CRM systems. WOX requires zero install and is the perfect unified solution for your Contact Centres, Branch Offices, Back Offices, 3rd Party CCs, Home or Expert Workers, … Can't wait? Contact us now for an exclusive demo!

Some of our Customers

Pierre & Vacances
Otpbank
Thyssenkrupp
PSAV
NN
Banque Populaire
Groupama
SFR
Swedbank
Sony
Orange
Proximus
Credit Agricole
Telenet Support – A mobile case by Ideal Systems

News & Events

NEW – Web Office X for Genesys

NEW – Web Office X for Genesys

 Web Office X (WOX) is the first Omnichannel Agent Desktop solution available for all Genesys platforms: Genesys Cloud, Genesys Engage […]
Ideal Systems joins Genesys Rapid Response program

Ideal Systems joins Genesys Rapid Response program

 COVID-19 has a major impact on our world, our society, and how we work and run our businesses. Sadly many […]
Integrating your branch networks while leveraging your Genesys solution

Integrating your branch networks while leveraging your Genesys solution

 It comes as no surprise that customers are more demanding than ever and expect frontline agents to have comprehensive answers […]

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