Your partner in Agent Desktop solutions

At ideal systems we transform innovative technology into intelligent Contact Management solutions. Our Agent Desktop products are used by more than 14.000 agents in over 20 countries, equipping agents with the right tools and integrations, improving productivity levels and customer satisfaction, and reducing cost at the same time.

Mobile Office Mobile Office

With Mobile Office for Genesys you can now extend customer journeys and communications, across different channels, to virtually anyone in your company. Mobile Office puts the same tools agents use in your Contact Centre onto the mobile devices of skilled employees and leads to improved first time customer resolution.

Learn more about Mobile Office

Branch Office Branch Office

Branch Office for Genesys is a lightweight multichannel Agent Desktop solution specifically designed to integrate all your branch and back-end officers into your formal Contact Centre. With Branch Office you can make optimal use of staff and their different skill sets to enhance collaboration and improve customer service.

Learn more about Branch Office

Web Office Web Office

Web Office is Europe’s N°1 web-based Agent Desktop solution for Genesys. It allows Contact Centre agents to efficiently manage multichannel interactions in one single and intuitive interface, seamless integrated with your key back-end systems. Its unique web-based approach offers easy agent application deployment.

Learn more about Web office

Coming soon... Our brand new Web Office X

Web Office X (WOX) is the first Omnichannel Agent Desktop solution available for all Genesys platforms: Genesys Cloud, Genesys Engage as well as PureConnect. With its clean widget-driven and intuitive web-based interface we offer agents easy control and full flexibility over their interactions. It offers the same connect-from-anywhere principle as our Mobile Office solution, and even supports a hot switch function between both applications allowing agents to switch between devices while ongoing interactions are taking place. How cool is that!? WOX can be used as stand-alone desktop or can be seamlessly integrated with your legacy or CRM systems. WOX requires zero install and is the perfect unified solution for your Contact Centers, Branch Offices, Back-offices, 3rd Party CCs, Home or Expert Workers, … Can't wait? Contact us now for an exclusive demo!

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News & Events

Coming soon… Our brand new Web Office X!

Coming soon… Our brand new Web Office X!

Web Office X (WOX) is the first Omnichannel Agent Desktop solution available for all Genesys platforms: Genesys Cloud, Genesys Engage […]
ideal systems is attending Xperience 2020.

ideal systems is attending Xperience 2020.

Also this year ideal systems is attending Xperience 2020, the biggest Genesys customer experience event of the year. Don’t miss […]
Best wishes

Best wishes

The ideal systems’ team hopes that 2019 has been a successful year for you. For 2020, we wish you and your […]
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