NEW – OfficeConnect for Microsoft Teams
With OfficeConnect for Teams, all enterprises who use Genesys for their Customer Interactions and at the same time rely on Microsoft Teams for their Corporate Communications, can now easily blend both using the same Unified Communications platform. It seemlessly connects both worlds by merging flexible customer engagement and collaboration features in an easy and convenient […]
Web Office X for Genesys
Web Office X (WOX) is the first Omnichannel Agent Desktop solution available for all Genesys platforms: Genesys Cloud, Genesys Engage as well as PureConnect. With its clean widget-driven and intuitive web-based interface we offer agents easy control and full flexibility over their interactions. It offers the same secure connect-from-anywhere principle as Mobile Office, and even […]
Ideal Systems joins Genesys Rapid Response program
COVID-19 has a major impact on our world, our society, and how we work and run our businesses. Sadly many companies in our line of business are currently struggling to maintain business continuity. We, at Ideal Systems, recognize that amidst this growing global health crisis, we can do more — and we want our customers […]
Integrating your branch networks while leveraging your Genesys solution
It comes as no surprise that customers are more demanding than ever and expect frontline agents to have comprehensive answers to all their questions. With business success increasingly determined by the quality of customers’ experience, an effective contact centre model can maximize your company’s revenue by shortening caller wait time, boosting customer satisfaction, and improving […]
Prepare your Contact Centre for unforeseen circumstances
Your contact centre and customer services are undeniably an important part of your business. But would your contact centre be able to continue to operate in the event of a critical disaster, or a health alert, or other unforeseen calamities… Or would it be forced to stop its activity? To what extent would something like […]
ideal systems is attending Xperience 2020.
Also this year ideal systems is attending Xperience 2020, the biggest Genesys customer experience event of the year. Don’t miss your chance to meet the movers and shakers of the Customer Experience community all under one roof! We’ll be showing off our Agent Desktop portfolio and shed some light on enhancements, evolving trends and upcoming […]
Best wishes
The ideal systems’ team hopes that 2019 has been a successful year for you. For 2020, we wish you and your organization a prosperous and happy year!
React Native 2 years later, the story
6 years ago when ideal systems started to develop mobile apps, there was not much choice regarding development platforms. More specifically, platforms that allowed to handle multiple target platforms like iOS, Android and Windows, while using the same codebase. Therefore, after an analysis of development frameworks, we chose Cordova as our platform. First platform used: Cordova […]
WebRTC on mobile devices for Genesys
WebRTC has been around for some time now. However, it has never been easy to set up, configure and eventually make it work. That also applies when WebRTC is set up with Genesys PureEngage contact centre software. This article describes our experience and findings with WebRTC and making it work with Genesys PureEngage and mobile devices. […]
Mobile Office is now available as Premium App in Genesys AppFoundry for PureCloud
Mobile Office is one of the first 8 Premium Client Apps in the Genesys AppFoundry marketplace for PureCloud. The Premium Client Applications enable you to purchase third-party integrations and add-ons from Genesys AppFoundry. Moreover, these integrations reduce implementation time and the friction to improve customer service environments. AppFoundry vendors provide an automated installation and setup […]