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Mobile Office is now available as Premium App in Genesys AppFoundry for PureCloud

Mobile Office is now available as Premium App in Genesys AppFoundry for PureCloud

Mobile Office is one of the first 8 Premium Client Apps in the Genesys AppFoundry marketplace for PureCloud. The Premium […]
Unchain your customer service

Unchain your customer service

The contact center is often the boundary and limitation to your customer service. While resources physically and/or emotionally close to […]
MiFID II and recording your mobile conversations?<BR>Yes, you can …

MiFID II and recording your mobile conversations?
Yes, you can …

Recent years have not been easy for financial businesses. It started with the financial crisis in the past and continues […]
Is your omni-channel strategy really covering all your channels?

Is your omni-channel strategy really covering all your channels?

Recent years omni-channel has been a hot trend and topic in customer contact discussions. Many companies have struggled to implement […]
What if the best agent is not an agent?

What if the best agent is not an agent?

Today, companies have access to a large amount of data that provides customer interaction insights across all channels. Think about […]
Web Office Expansion in France

Web Office Expansion in France

We are proud to announce our new collaboration with one of France’s well renowned banks, Crédit Agricole. They have decided […]
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